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Refund policy

At UcanB, we are committed to providing exceptional customer service and ensuring you have a delightful shopping experience. Please read our return, refund, and exchange policy carefully:

RETURN POLICY

We only accept returns for products purchased directly from the UcanB website. Any return requests for products purchased through other channels will not be accepted.

EXCHANGE POLICY

To enhance your shopping experience, we offer the following terms for exchanges:

  • Non-returnable Items: Products purchased during a sale, with a coupon, or via gift vouchers are non-returnable and non-refundable. However, you can request a size exchange by contacting us on WhatsApp at +91 9810818888.
  • Damaged or Wrong Products: If you receive a damaged or incorrect item, please reach out to us on WhatsApp at +91 9810818888 for assistance.

CANCELLATION & EXCHANGE

  • No Returns or Refunds: Once a product is sold, we do not provide returns or refunds. However, exchanges for different sizes may be possible, subject to stock availability, if the following conditions are met:
  • Items purchased during a sale are not eligible for any returns or exchanges.
  • Exchange requests must be made within 48 hours of delivery.
  • Garments must be unused, unworn, unwashed, free from stains, damages, and fragrances. All tags must remain intact, and the product should be in its original packaging.

CREDIT NOTE POLICY

  • A credit note will be issued if the desired size is out of stock.
  • Store credit will equal the value of the exchanged product minus any shipping or COD costs, valid for 3 weeks from the date of issuance.
  • For size exchanges, please contact us via WhatsApp at +91 9810818888  or email us at  ucanbcustomers@atozgroup.in within 48 hours of delivery.
  • Customers are responsible for self-shipping the product for exchanges. Once the item passes our quality check, we will dispatch your replacement order. We recommend using a traceable mailing service for returns, as items not received by UcanB will not be considered returned.

EXCHANGE EXCLUSIONS

Exchanges will not be accepted under the following conditions:

  • If the customer does not like the material or color, we recommend reviewing the product description and images carefully before ordering. Feel free to reach out for any additional details.
  • A color difference of 10-12% may occur due to screen resolution and lighting; these variations do not qualify for returns or exchanges.
  • If the product has been used, worn, washed, damaged, or stained.
  • If the original tags are missing.

RETURN ADDRESS

The products remain the customer’s responsibility until they are received at UcanB. Please return items to the following address:

37/537 Vasant Kunj Road Mahipalpur, New Delhi, 110037

For any questions or further assistance, please feel free to contact our customer service team. Thank you for choosing UcanB!

UcanB Clothing Brand Cancellation Policy

We understand that sometimes plans change. Here’s our cancellation policy to help you navigate the process:

Order Cancellation

Cancellation Window: Customers can cancel their orders within 24 hours of placing them.

How to Cancel:

  • To cancel your order, please contact us as soon as possible via:
  • Phone: +919810818888
  • Email: ucanbcustomers@atozgroup.in
  • Please notify us promptly to avoid processing your order, which helps save on courier costs and effort.

Cancellation of Prepaid Orders:

For prepaid orders, we will provide a credit note that can be used for future purchases on the UcanB website. The credit note is valid for 60 days and must be utilized in a single transaction.

Thank you for choosing UcanB! If you have any questions, feel free to reach out.